Frequently Asked Questions (FAQ)
Frequently Asked Questions
Orders & Shipping
Q: How long does shipping take?
A: Orders are processed within 1-2 business days. Delivery takes 7-13 business days, so total estimated delivery time is 8-15 business days.
Q: Do you ship outside the United States?
A: Currently, we only ship within the United States.
Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number.
Q: Can I change or cancel my order after placing it?
A: Please contact us within 24 hours of placing your order at support@jonyshoes.shop and we will do our best to help.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unused, and in original packaging.
Q: How long does a refund take?
A: Refunds are processed within 5-7 business days after we receive and inspect your return.
Q: Do you offer exchanges?
A: Yes! If you received a defective or wrong item, we will gladly exchange it. Contact us within 7 days of receiving your order.
Products & Sizing
Q: How do I find the right size?
A: Each product page includes a size guide. We recommend measuring your foot and comparing it to our size chart before ordering.
Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and other secure payment methods available at checkout.
Q: Is my payment information secure?
A: Yes. All transactions are encrypted and processed securely.
Still Have Questions?
Contact us at support@jonyshoes.shop or call +1 (646) 836-9848.