Refund policy

Thank you for shopping at Jonyshoes. We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

Returns

You have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must be:

• Unworn and unused
• In the same condition that you received it
• In the original packaging with tags attached

Non-Returnable Items

• Items that have been worn or used
• Items without original packaging
• Sale or clearance items

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days to your original payment method.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us within 7 days of receiving the item.

Shipping Costs

• Return shipping costs are the responsibility of the customer.
• Original shipping costs are non-refundable.
• If you receive a wrong or defective item, we will cover the return shipping cost.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

🏢 Jonyshoes 
Address: 569 W 150TH ST, New York, NY 10031, United States 
Email: support@jonyshoes.shop 
Phone: +1 (646) 836-9848